User guide
Learn each key app flow in order, from sign-in to refunds.
Refunds, expirations, and support
Practical guidance for after-sales and dispute scenarios.
Refund eligibility basics
- Unredeemed vouchers may be refundable based on policy and deal terms.
- Redeemed vouchers are generally not refundable unless covered by a dispute outcome.
- Time windows and evidence requirements follow current legal/policy text.
How to request a refund
- Open the relevant order.
- Choose refund/dispute action if available.
- Submit reason and supporting details.
- Track status from your order timeline.
Expired vouchers
- Some expired, unused vouchers may enter automatic refund flows.
- Always check listing terms and Legal updates.
Getting help faster
When contacting support, include:
| Field | Why it helps |
|---|---|
| Order ID | Identifies transaction quickly |
| Merchant name | Speeds up investigation |
| Screenshot | Clarifies current app state |
| Attempt time | Helps trace logs |