Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Orders, disputes, and settlement
Manage finance and support workflows for merchant teams.
Orders and after-sales
- Monitor order status daily.
- Respond to customer after-sales requests within platform SLA.
- Track escalations and preserve communication records.
Dispute handling
- Review dispute reason and attached evidence.
- Submit merchant response with clear facts.
- Follow platform decision and timeline updates.
Settlement and reconciliation
- Validate payout reports against fulfilled/redemption data.
- Reconcile fees and adjustments with finance records.
- Escalate anomalies with payout IDs and date ranges.
For business overview and growth resources, see For merchants.