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User guide

Learn each key app flow in order, from sign-in to refunds.

Show your QR and complete redemption

The scan handoff at checkout plus simple habits that make scanning reliable.

Description

This page covers showing the QR code to staff, waiting for their scan to succeed, and seeing confirmation that redemption completed.

Steps

  1. On the voucher detail screen, tap to reveal the QR code when staff are ready to scan.
  2. Ask staff to scan from their normal checkout or redemption flow on their device or terminal.
  3. Wait on the screen until you see completion or success messaging from the app (wording may vary by version).

Tips

  • Turn screen brightness up so the camera can read the code easily.
  • If the first scan fails, go back and refresh the voucher screen (or close and reopen the voucher), then ask staff to try again.
<!-- IMAGE: redeem-voucher-qr | caption: Voucher detail with QR and redemption success -->

Figure (placeholder): Voucher detail showing QR code and a clear success state after scan.

Next

If problems persist, see If redemption fails.