User guide
Learn each key app flow in order, from sign-in to refunds.
Expired vouchers
What “expired” means for refunds, including the messaging you may see in the app about timing.
Description
This page covers vouchers that reached their validity date while still unused. Outcomes depend on deal terms, merchant settings, and platform policy—see the listing and Legal for binding text.
What to know
- Some expired, unused vouchers are handled by automatic refund flows when policy allows.
- When you open a refund entry point and the voucher is expired, the app may show Refund Not Available with copy that mentions automatic refund and a time window—trust that on-screen sentence for your build, then confirm funds on your payment method or Store Credit balance as it suggests.
- Other deals may not refund after expiry; the deal page and checkout notices are the first place to check.
Next
If you need a person to review your case, continue to Contact support.