Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Payment account and withdrawal
Exact verification steps follow third-party UIs—never share OTPs with “support” callers.
Description
Owner / finance: payout accounts bind to legal entities—do not mix personal wallets with business accounts against policy. Staff: you should not change payout destinations unless explicitly delegated.
Steps
- Open Payment account, Payout settings, or Bank & Stripe under Earnings / Me depending on build.
- If not connected, tap Connect and complete Know Your Business questions honestly—names must match registration docs.
- Add bank account or debit destination as prompted; double-check routing numbers with a second pair of eyes.
- Complete identity steps (photo ID, selfie) if required—do this in good lighting to avoid retries.
- For Stripe Connect or similar, wait until dashboard shows Verified / Charges enabled before expecting payouts—timelines vary.
- To withdraw balance when manual pulls are supported, tap Withdraw, enter amount within min/max, confirm fees line if shown.
- Track processing states in Transactions—do not spend expected funds until your bank posts them.
Screenshot: masked account numbers + verify badge.
If something goes wrong
- Verification rejected: read exact reason text; update documents—do not submit altered scans.
- Withdraw button missing: you may be on automatic payout cadence—see agreement or ask support.
- Someone called asking for codes: hang up—platform support uses in-app Support chat, not phone OTP harvesting.