Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Dashboard and analytics
Dashboard cards summarize; Analytics may expose trends—both depend on permissions and data freshness labels.
Description
Manager / brand admin: start each shift from Dashboard for anomalies (refund spikes, low ratings). Cashier: you may never see this tab—expected.
Steps
- Open Dashboard from the bottom bar when visible—if absent, your login lacks analytics permission—see Tabs and roles.
- Read today vs yesterday cards if shown—interpret cautiously on partial days.
- Tap a card to drill down into Analytics or linked lists when navigation arrows appear.
- In Analytics, choose metric (GMV, orders, redemption counts—names vary) and granularity (hour/day/week).
- Compare store vs brand context using the selector—avoid celebrating brand wins that ignore a struggling outlet.
- Note data freshness footers—do not confront staff with minute-old claims if the UI says hourly refresh.
- Export or screenshot only per policy before leadership meetings.
Screenshot: analytics trend with metric dropdown.
If something goes wrong
- Zeros everywhere: wrong store scope or integration pause—check Store selector.
- Mismatch with finance exports: dashboards may be gross while payouts net—align definitions before debating.