Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Store selector and brand context
Multi-store and brand-level staff need a single place to know how context affects deals, earnings, and tasks.
Description
Brand admin / regional manager: you work across multiple locations or a brand portfolio. Store staff: you may still see a selector if your login is associated with more than one site. Data you see (deals, orders, earnings) is scoped to the store or brand you have selected.
Steps
- Open the app and locate the store or location control—often in the header, Me tab, or a dedicated Store entry. The label matches the live build.
- Tap it to open the list of stores or brands you may access.
- Tap the store name you need for this shift or task. Wait for any confirmation toast or loading bar to finish.
- Verify context by checking that Orders, Deals, or Dashboard titles reference the correct location (city or nickname shown on cards).
- When switching mid-shift (e.g., covering another branch), switch store before scanning vouchers or editing deals so records attach to the correct outlet.
- If your organization uses brand-level deals, confirm with your admin whether your edits affect all stores or need per-store confirmation—see Brand deal store confirm.
Screenshot: list of store names with one selected.
If something goes wrong
- Store list is empty: your account may lack access; your admin must grant the store in the back office or re-send an invite with the right scope.
- Wrong store keeps reappearing: sign out, sign in, and select again; if it persists, report to support with the store names involved.
- You need brand financials but only see one store: you may need brand-level permissions; that is a role change, not a bug—see Payment account.