Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Brand deal and store confirmation
Prevents a location from being bound to stock or service levels it cannot meet.
Description
Brand admin: you may publish across many stores. Store manager: you may receive a confirmation task before the deal goes live for your site or before payouts attach correctly.
Steps
- Watch Notifications (Notifications) or the Deals list for Action required / Confirm badges.
- Open the deal; read coverage, hours, and minimum inventory requirements.
- If your kitchen or staffing cannot meet them, decline or request changes using the button your build provides—do not ignore the task; silent deadlines may auto-expire the slot.
- If you accept, ensure menu items referenced are available—update Menu first if needed.
- After confirmation, monitor early redemption hours for complaints; adjust staffing proactively.
- Coordinate with finance if the deal affects shared brand budgets—see Promotions when paid amplification is involved.
Screenshot: Accept / Decline with short rationale field.
If something goes wrong
- No confirmation button but brand says you must approve: verify store context; you might be viewing read-only from brand scope—switch to store scope.
- Accepted by mistake: contact Support chat immediately with deal ID; reversal policies vary—do not promise customers a fix until confirmed.