Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Menu and categories
Menu management is not the same as publishing a deal—deals can link to menu items or stand alone per product policy.
Description
Kitchen or service lead + manager: structure the menu so staff and the platform can reference the same item names during voucher redemption and order handling. Exact button names follow your app build.
Steps
- Open Menu from Store or the main navigation, depending on your role.
- Review categories (e.g. Drinks, Mains). Add category if you need a new group; use short, customer-friendly names.
- Add item within a category: set name, description (ingredients, allergens as required by your market), and price if the field is used for display or internal reference.
- If the app supports modifier groups (size, add-ons), define them once and attach to all items that share the same options.
- Mark items unavailable (86) for the day if the UI has a Sold out or Hide toggle—this is faster than deleting.
- Reorder items inside a category to match the physical menu board if that helps staff during busy service.
- Save; some changes need sync time before they appear in other tabs (e.g. deal builder pickers).
- When you create a new deal, select menu items that match what you can honor at volume—see Create and edit a deal.
Screenshot: add-item form with required fields called out.
If something goes wrong
- Item missing in deal builder: ensure it is in the same store context and not hidden; refresh the deal screen.
- Duplicate items after import: delete duplicates at the menu level before publishing new offers to avoid customer confusion.
- Price on menu vs deal price: on-app display rules may differ; for customer-facing final price, use the deal and Legal for terms.