Merchant guide

Learn onboarding, operations, redemption, and settlement workflows.

Scan and verify

What to check before you mark a voucher as used on behalf of the business.

Cashier with scan permission: this is the default entry from the Scan tab. If you do not have it, see Tabs and roles.

Tap Scan in the bottom navigation. Allow camera permission if prompted—without it, manual entry (if available) is slower and error-prone.
Align the guest’s QR code within the frame until the app locks focus. In low light, ask them to raise brightness or zoom the code.
Wait for the Verify screen—read deal title, party size or quantity, expiry, and store match. Compare to what the guest verbally ordered.
If store mismatch, politely ask the guest to open the correct voucher for this location or switch store context on your device if your policy allows—see Store selector.
If expired or already used, show the screen to the guest and offer paths per your floor policy (repurchase, manager exception—document internally; do not contradict published Refund policy).
When everything matches, proceed with Confirm / Redeem only if your training says this screen is final—some flows take an extra tip step next (Collect tip).
If verification fails with a generic error, retry scan once; then note exact message text for support—do not guess partial redemption.

Screenshot: verify screen with highlighted mismatch example (blur PII).

Camera black: force-close other camera apps, restart Dealjoy Merchant, retry.
Guest shows screenshot instead of live QR: policy varies—many venues require live code; escalate to manager if fraud suspected.
Correct deal but wrong day-part: check deal terms on screen before honoring—some offers are lunch-only.