Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Redemption success
After the app confirms redemption—avoid double redemption and mis-rings.
Description
Cashier: the success screen is your receipt of record for handing food or marking a bill paid. Manager: align training so staff never taps success before service is actually delivered when policy requires post-service redemption.
Steps
- After you confirm redemption, read the success confirmation—note redemption ID or timestamp if your audit SOP requires writing it on a ticket.
- Tell the guest they are all set on the app side; any store upsell follows house rules—keep app redemption separate from card taps unless integrated.
- If your POS integration exists, complete the matching POS step (discount reason, open-table closure)—follow internal checklist.
- For pickup, notify kitchen or expeditor using your venue’s ticket system; do not rely on the guest’s phone alone.
- If the flow offers email or SMS receipt, ask whether the guest wants it—some builds skip when offline.
- Do not scan the same code again for the same visit unless your manager explains a rare split-check scenario—double scans create disputes.
Screenshot: success state with optional share receipt button.
If something goes wrong
- Success shown but kitchen has no order: check if you redeemed before firing—some venues redeem at pickup; coordinate with manager to avoid duplicate meals.
- Guest insists they paid twice: pull Redemption history while they watch—never argue from memory.