Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Collect tip (optional)
Only appears for accounts and deals configured for tips—skip this page if your UI never shows it.
Description
Cashier: some builds show Collect tip after successful redemption when the business opted into cashless tip collection. Manager: train staff not to pressure guests; amounts follow house policy and local labor law—this guide does not set percentages.
Steps
- After Redemption success, if a Tip step appears, read the suggested amounts (chips) or Custom entry field.
- Confirm with the guest whether they want to add a tip before charging—verbal yes for recorded lines if your jurisdiction requires it.
- Tap the chosen amount or enter custom value within min/max if shown.
- Hand the device to the guest only if your policy allows; otherwise use customer-facing kiosk mode if the app provides it.
- Wait for Tip success or Skipped state; either outcome should return you to Scan home or the next customer flow.
- If integrated with payouts, tips may appear in Earnings reports later—see Earnings and transactions; exact fee timing belongs to Legal and contract.
Screenshot: tip chips + skip control.
If something goes wrong
- Tip step loops: cancel or skip if offered, complete redemption first, then take cash tip per policy—do not block the line indefinitely.
- Guest charged wrong amount: capture receipt IDs and escalate immediately via Support chat.