Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Store profile and business hours
Walk-through for managers updating the canonical store listing—not deal copy.
Description
Manager / Brand admin: keep store identity aligned with signage and Google Maps. Staff: you may have read-only access; if edit buttons are missing, escalate to a manager.
Steps
- Open Me or Store (wording per build), then choose Store profile, Location, or similarly named entry that lists your outlet’s public fields.
- Review store display name—must match what customers see at the door to reduce wrong arrivals.
- Update description in plain language (hours caveats, entrance instructions, parking). Avoid unverifiable superlatives that support may ask you to change.
- Set phone and email to addresses that are answered during service hours. Test a call or send a test message if your policy requires it.
- Open Business hours; for each weekday, set open and close (use 24h or the picker your app provides). Add breaks or split shifts if the UI offers them.
- Add holiday or exception dates if your app has a Special hours or Closures list—this reduces bad reviews for “closed when the app said open.”
- Tap Save; wait for a success state. If the app shows Pending review, your changes may go live only after platform checks—read the on-screen note.
Screenshot: hours editor with one day expanded.
If something goes wrong
- Save fails with a field highlight: complete every required field; some regions require a legal business name field.
- Hours look correct but customers still see old data: allow time for cache; if >24h, open a support case with before/after screenshots.
- You share a building with another brand: double-check you are editing this store in the Store selector before saving.