Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Staff invitations and joining a team
How invited employees join without accidentally creating a standalone merchant business profile.
Description
Target readers: cashiers, shift leads, and support staff who do not register a new business. You join an existing merchant through an invitation from a manager or brand admin.
Steps
- Open the invitation email (or SMS, if your org uses it) on a device you control. Tap the Accept / Join team link; the app or store listing opens.
- Install or update the Dealjoy Merchant app if prompted, then return to the link or open the app and sign in with the invited email address when asked.
- Create a new password if the flow requires it, or sign in with an existing staff password if your org uses single sign-on—match the on-screen instructions only.
- When the app asks to select a store or confirm location, pick the store you work at. If you work at several, ask your manager which default to use; you can often switch later (see Store selector).
- Complete any profile or phone verification steps shown. Skipping required fields may leave you in a limited state.
- After the home or Scan screen appears, confirm you can see the bottom tabs your role should have. If not, read Tabs and roles before assuming the install failed.
Screenshot: invitation success with store name visible.
If something goes wrong
- “Invitation expired”: request a new invite from your manager; you cannot self-extend the old link.
- Email already in use with a different flow: you may have an old personal attempt to register a business—ask your admin to confirm which account to keep; do not delete the app data without guidance.
- App opens to a blank or error page: copy the exact on-screen message for your admin; it may be a store-level misconfiguration, not your device.