Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Account security
Exact security offerings depend on platform SSO—follow what your screen shows.
Description
Everyone: merchant accounts move money and customer data—treat sessions like POS terminals. Managers: enforce separate logins per employee—shared passwords invalidate audit trails.
Steps
- Open Account security from Me.
- To change password, tap Change password, enter current, then new twice—use a unique passphrase stored in your company vault policy.
- Review sign-in history or devices if listed—revoke unknown rows immediately and notify IT/security per playbook.
- Enable biometric unlock for the app only if policy allows on that hardware—train staff not to register personal Face ID on a shared tablet.
- If two-factor or OTP is offered, enroll using work phone numbers or authenticator apps per IT—not SMS forwarding services.
- After staffing changes, ask former employees to sign out and admins to revoke invites—pair with Staff invitations.
Screenshot: change password form with strength meter.
If something goes wrong
- Locked out after too many tries: wait cooldown or reset via email link—never share OTPs with callers claiming to be support.
- Session loops after password reset: clear app data only when IT says—otherwise reinstall once.