Merchant guide
Learn onboarding, operations, redemption, and settlement workflows.
Help center in the app
Use in-app help for microcopy; use this site for shareable URLs and training deep links.
Description
Everyone: the embedded Help center answers quick “where is the button” questions offline-ish. Trainers: pair it with this Merchant guide on the website for longer SOPs and printable paths.
Steps
- From Me, tap Help center, Help, or FAQs—icon varies.
- Search using plain words (refund, payout, scan). If no results, try synonyms (redeem, voucher).
- Open topic bundles that mirror your role—do not read admin-only topics if they confuse you; switch to website sections instead.
- When an article links out to Legal or web help, use Open in browser if prompted—mobile Safari/Chrome may ask confirmation.
- For steps that require screenshots not yet shipped, fall back to this site’s pages linked from Merchant guide home.
- Provide feedback thumbs if offered—product teams watch negative signals.
Screenshot: article reader with related links.
If something goes wrong
- Blank help: update app; clear cache only if support advises—risk losing drafts elsewhere.
- Conflicts between in-app text and website: prefer newer date in revision footer when shown; otherwise escalate via Support chat.