User guide
Learn each key app flow in order, from sign-in to refunds.
Sign up and verify email
The Create Account form, legal consent, optional marketing and analytics toggles, then email verification with a one-time code.
Description
This page walks through email registration and email verification: filling Create Account, accepting terms, and entering the one-time code sent to your inbox.
Create an account (email registration)
- From Sign in, tap Sign Up (link: “Don’t have an account? Sign Up”).
- On Create Account / “Join Crunchy Plum”, fill in the fields in order:
- Username — wait until the app shows Username is available (or fix errors such as This username is already taken).
- Full Name — required (hint example: “John Doe”).
- Date of Birth — enter MM/DD/YYYY. You must be at least 18; otherwise you will see You must be at least 18 years old to register.
- Email — wait until you see Email is available or correct This email is already registered (that means you should use Sign In instead).
- Password — follow the strength rules shown on screen (minimum length + character types).
- Confirm Password — must match Password (Passwords do not match if not).
- Read and accept legal terms: check the box for the sentence I agree to the Terms of Service and Privacy Policy (tap each underlined title to read the document in-app). You must check this box to continue.
- Optionally enable:
- I would like to receive promotional emails and SMS about deals, discounts, and updates.
- I agree to allow anonymous usage analytics to help improve the app experience.
- Tap Create Account.
What happens next:
- After Create Account succeeds, your agreement to the Terms of Service and Privacy Policy is saved as part of registration.
- You are then taken to the email verification screen so you can enter the one-time code sent to the email you just used. Your email may already appear on that screen so you only need the code from your inbox.
Figure (placeholder): Full Create Account screen showing Username, Full Name, Date of Birth, Email, Password, Confirm Password, legal checkbox, optional marketing/analytics toggles, and Create Account button.
Verify your email (one-time code)
- On the email verification screen, open the inbox for the address you used and find the verification email from Crunchy Plum.
- Enter the code from that email in the app and confirm.
- On success you should see a confirmation such as Email verified! Welcome to Crunchy Plum! and you will be taken to the main experience (e.g. home).
- If the code expired or is wrong, read the on-screen error (e.g. invalid/expired), correct the code, or use resend if available — a successful resend shows Verification code resent! Check your inbox.
Figure (placeholder): Email verification screen with code field, confirm button, and resend affordance.
If something goes wrong
- This email is already registered on Create Account → go back to Sign In with that email, or use Forgot password? if you do not remember the password.
- This username is already taken → pick another username until you see Username is available.
- Verification failed after entering the code → re-read the code, use resend if available, check spam, and make sure you are using the code from your new-account email, not an older “reset password” email.
For short policy questions, see FAQ. Binding terms and policies are published under Legal.
Next
Continue to Sign in.